Givtu

Givtu Limited
ACNC Registered
Fundraising Authority (NSW: CFN/26226 VIC: FR0017129 QLD: CH4739203)
Level 1, 145 William Street, Darlinghurst NSW

Index

SECTION 1. Givtu Charity Lottery Game Rules
SECTION 2. General Terms & Conditions
SECTION 3. Givtu Online Terms
SECTION 4. Multiple-Play
SECTION 5. Privacy Policy
SECTION 6. Responsible Gaming
SECTION 7. Conflict of Interest Policy
SECTION 8. Complaint Handling Policy
SECTION 9. Anti Money Laundering Policy

SECTION 1. Givtu Charity Lottery Game Rules

The rules published below are current as of today's date. The current version of this document is available to all Participants.
The Givtu Draw takes place on Wednesdays and Fridays from 6:00 pm.
The final Grand prize is valued at $10,000 available as cash. Minor prizes ranging in value from $1 to $25 will be drawn subsequently. Refer to Section 2 below.
Participants may enter the game more than once; You will find detailed information about your entries on your dashboard, including draw time, game and entry ids.
Winners will be notified through their dashboard. Grand Prize winners will also receive a Zoom call to discuss their chosen cause.
Grand Prize Redeeming Process:

1. Claim you prize through the dashboard

2. Prize Redemption: The Grand Prize is by cash transfer.

3. Contact with your dream supplier on request.
A winning Participant may win more than once. Otherwise, the number of entries bought is the only limit on the times one can win.
Open to Participants residing in eligible states and a minimum age 18 years at time of entry.
When you purchase an entry, we initially estimate which game you will play; then we confirm the game you will be entered into. You will receive a notification about the game on your dashboard. Sometimes, the next available game might not occur until another day, so stay tuned.
The conduct of each game dictates that entries are sold in numerical order. Your entries are clearly identified on your dashboard - go to: Playing Now; click on the raffle entry the word “TICKET/S” to see your complete Ticket Information.
It's important for Participants to understand that games are played sequentially and, occasionally, concurrently with other games. Each game is assigned its own unique identification number to distinguish it from others.
Dispute resolution provisions concerning the conduct of the gaming activity or issues redeeming a prize are within the dispute resolution guidelines published on the Givtu website.
Givtu authorises and conducts this game of chance and is the primary benefiting organisation. As a part of the game, Givtu, in its sole discretion, will endorse the winner's elected charitable cause if it is an eligible recipient for a donation.
Givtu prohibits a person conducting the game, including anyone who determines who is to win a prize or a person involved in the management of the game and their immediate families, from participating in the game.
The winning numbers are determined by a process that includes only the entries and tickets sold for the draw. Each valid entry is included in the draw pool, where they are systematically shuffled and reshuffled multiple times to ensure a fair and unbiased selection. The final draw outcome is randomly chosen from this thoroughly mixed pool, ensuring transparency and equal opportunity for all participants.
The winning number is the first drawn. However, the reveal process will unfold on your dashboard in ascending order.
Winners may be required to verify their eligibility prior to receiving a prize.
Grand Prize Rules:

Eligibility Criteria: The Grand Prize is available to all Participants except those who are disqualified due to specific statuses or cannot be located after diligent efforts.

Claiming the Prize: Winners are given six months from the announcement to claim their Grand Prize.

Procedure for Unclaimed Prizes: If the Grand Prize remains unclaimed after six months, it will be included in a redraw. A new winner will then be selected and announced.

Minor Prize Rules:

Notification of Winners: Winners of minor prizes will be notified through updates on their player dashboard.

Claim Period for Prizes: Winners have up to 12 months to claim their minor prizes. Details of all wins will be continuously displayed on the player's dashboard to remind them.

Handling of Unclaimed Prizes: If minor prizes are not claimed within the 12-month period, they will be considered forfeited. The unclaimed prizes will subsequently be transferred to our legacy fund.

Player Loyalty:

The Player Loyalty draw which may be considered a bonus and will be considered of no monetary value.

General Information:

Transparency and Communication: All Participant winnings, claimed or unclaimed, will be clearly displayed on their dashboard. This ensures transparency and keeps the winners informed about their prizes.
The conduct of this draw is a permitted activity under the Community Gaming Act 2018 (NSW).
The following states of Australia are permitted to enter this competition on a prima facie basis: NSW, QLD, NT, TAS, and ACT (with area promotion ban).
Givtu is committed to supporting charitable causes that create a positive impact. While we reserve the right to prohibit certain selections or charity types, we strive to maintain an inclusive approach. We recognize that organisations may have broader missions or beliefs that do not fully align with our own; however, we may still choose to support specific initiatives that reflect our values, such as recovery programs or humanitarian aid efforts. Additionally, Givtu reserves the right to reassess and discontinue support for any charity or initiative if new information emerges that conflicts with our ethical standards or organisational values. Our support for a particular cause does not imply endorsement of all aspects of an organisation’s beliefs or activities.
In accordance with the Community Gaming Act and Regulation, certain prizes—such as alcohol and firearms—are strictly prohibited

SECTION 2. General Terms & Conditions

Introduction
Welcome to Givtu's Draw Lottery:

By participating in the Givtu Draw Lottery, either through purchasing your own entry or receiving one as a gift, you confirm that you have read and fully agree to the terms and conditions outlined here. Participants must login and complete the registration page, after which you acknowledge and accept these terms, which apply to all entries into the lottery and any associated prizes. Participation in the lottery constitutes agreement to these terms, ensuring a clear and fair process for all involved.

Lottery Odds:

The odds of winning are displayed within the website, go to:

"Your best odds of winning $10,000 for $1".

Lottery Game Payouts:

Subject to the staged Launch period - the conditions outlined in Section 7.9 - our fully established lottery games feature a fixed payout cap. For every game the maximum prize payout is regulated. This cap ensures compliance with the NSW Community Gaming Act and helps maintain the financial sustainability of our games.

Trade Promotion:

Our trade promotion operates under a permit and adheres to the regulations set out in the Community Gaming Act and Regulation. However, it is governed by a distinct set of terms and conditions. Unlike our draw lottery games, our trade promotion does not have a predetermined upper limit on prize values. The amounts awarded as prizes are influenced by our marketing budget, which in turn depends on the total entry sales and Participant engagement for each promotional event. This flexible prize structure allows us to create dynamic and appealing opportunities for Participants, tailored to the success and scale of each promotion.
Compliance and Regulation
This draw lottery complies with the Community Gaming Act NSW 2018 and the Community Gaming Regulation 2020 under the oversight of the NSW State Government.
Lottery Operator
1. Lottery Management
  Givtu Ltd (ABN 93 649 444 057) is a registered charity listed with the Australian Charities and Not-for-profits Commission (ACNC). Givtu conducts charitable fundraising activities including raffle lotteries, art unions, and trade promotions, both to raise funds for charitable causes and to promote the Givtu brand and its mission. All operations are conducted in accordance with relevant Commonwealth and State legislation, ensuring compliance, transparency, and integrity.
2. Charitable Status and Beneficiary of Lottery Proceeds
  Participant-Centric Operations: As a registered charity, Givtu conducts all lottery activities with a focus on benefiting our Participants, charities and the broader community, ensuring that each Participant's involvement supports a wide range of philanthropic activities. Givtu is a registered charity and serves as the primary beneficiary of the Givtu Charity Lottery game. This authority enables us to conduct our charitable mission - not just about conducting draw lotteries but more importantly supporting a broad range of philanthropic activities, including making donations to various other charitable organisations and NFP causes. A portion of the Proceeds from the lotteries is allocated by Givtu to support charitable objectives, which include, but are not limited to, community development projects, the environment, urgent emergency relief, educational initiatives, and health and welfare programs. Where possible, Givtu will align with local initiatives such as, in the case of NSW, the "Restart" program to multiply the benefits a community may receive. Givtu's mission is to support charities that we believe can save or improve the greatest number of lives per dollar deployed.
  
  Our Givtu draw lotteries do more than just fund charitable activities; they transform Grand Prize winners into philanthropists. Each winner not only celebrates their victory but also receives the distinct honour of directing a significant donation to a charity of their choice, courtesy of Givtu. This integral feature of our lottery amplifies the impact of each win, aligning it with our mission to support a diverse range of charitable causes. Under Givtu's guidance, winners choose beneficiary charities, ensuring their selections comply with legal and regulatory standards while reflecting our values and goals. This process empowers winners to turn their moment of luck into lasting benefits for others and allows Givtu to broaden the impact of lottery Proceeds. By supporting a variety of causes that resonate with our Participants and winners, our transparent and thoughtful approach ensures that every entry in the Givtu Charity Lottery contributes meaningfully to making a positive difference in our communities and beyond.
  
  Grand Prize winners will also receive a recorded Zoom call to discuss their chosen cause and may be required to verify their credentials during the interview.
Draw Schedule and Participation
1. Entry and Draw Timing
  
  Entry Cut-off: Sales close on the day of the draw when the last game is fully sold, ensuring all participants have a fair chance to enter before the game commences.
  
  Draw Schedule: Draws are conducted from 6:00 p.m. every Wednesday and Friday, with notifications updated on the dashboard regarding specific draw timings and allocations upon entry purchase.
2. Game Capacity and Allocation
  
  On any given draw day, multiple games may be in play. Should your intended draw near capacity, your entry may be automatically allocated to a subsequent game occurring on the same day. Participants will only see the games they are entered in, directly on their dashboards. Games are identified with unique game numbers.
3. Purpose and Compliance Notification
  
  In alignment with Community Gaming Regulation, Section 36, all games, whether concurrent or consecutive, uniformly support Givtu’s mission to aid charities. This single purpose is prominently displayed and updated in real-time on Participants' dashboards, ensuring clarity about the charitable nature of all activities.
4. Effective and Ongoing Notification
  
  Updates: As each draw progresses, updates detailing the status, including prize winners, are displayed on Participants' dashboards.
  
  Results: Game outcomes are shown on Participants’ dashboards, where they can view their entries and outcomes as they occur. The results of each entry can be seen by Participants in the “‘Payments and History’ page.
  
  Draw Summary: At the conclusion of each game, the initials of the Grand Prize winner and their chosen charity are posted, enhancing transparency without the need for email notifications.
5. Reveal Process
  
  Our 'Reveal' process is designed solely for entertainment and occurs during the draw events. It aims to enhance participant engagement by adding elements of anticipation and excitement. While this process is intended to mirror the true results and augment the enjoyment of the game, it does not influence the actual outcomes of the draws. On rare occasions, there may be instances where a tile or element might not appear as expected on the reveal page. We want to assure all participants that such discrepancies, if they occur, have no impact on the actual results of the draw. The authentic and historical record of all winnings and outcomes is meticulously maintained and can always be verified in the "Payments and History" section under 'Games' or 'Claims'. This section remains the definitive source for all game results, ensuring that the integrity of the official draw process is upheld and accessible at all times.
Eligibility for Lottery Participation:
Participation Requirement: Only registered Participants are eligible to purchase lottery entries and participate in draws. Participantship ensures adherence to our responsible gaming policies and alignment with our charitable mission.
1. Jurisdictional Considerations:
  1. Eligibility: Our draws are specifically tailored for residents of New South Wales, and permitted to be played in Northern Territory, Queensland, and Tasmania. While residents of the Australian Capital Territory are welcome to participate, we acknowledge and comply with advertising restrictions applicable there.
  2. Change of Residence: If your circumstances lead you to relocate, it is your responsibility to notify us, especially if moving to a region where our draws are restricted. Maintaining your residence within the eligible jurisdictions ensures uninterrupted participation.
  3. Keeping Us Updated: While we strive to diligently keep our records up-to-date, we rely on you to inform us about any change in your residence particularly if to an ineligible jurisdiction. However, unless we hear from you, we'll continue to consider you eligible based on your last known location.
  4. Prize Collection: Maintaining your eligibility not only simplifies but also expedites the process of prize collection should you win. Although we remain committed to supporting charities Australia wide, residing outside eligible areas may complicate the prize collection process.
2. The Fortune: Trade Promotion Lottery
  The Fortune Trade Promotion Lottery operates under its own unique terms and conditions, distinct from those of the Givtu Draw Lottery. For detailed information on Participant rights, obligations, and the associated rewards, please refer to the specific terms and conditions of The Fortune Trade Promotion available on our website. This promotion is entirely separate from the Givtu Draw Lottery and is governed by its own set of regulations.
3. Legal Responsibility:
  As an entrant, you are responsible for ensuring your legal eligibility to accept a prize if you win. This includes adhering to residency or domicile requirements as outlined and being over 18 years old.
4. Ineligibility Criteria:
  The following individuals are not eligible to purchase entries and/or win any prizes resulting from this draw lottery:
  - Members of the Givtu management committee conducting the draw and their immediate family.
  - Individuals directly engaged in conducting the draw and their immediate family.
  - Employees of Givtu engaged in conducting the draw and their immediate family.
5. Domicile Verification:
  Winners must be domiciled within the regions specified in 5.1 at the time of winning. If a winner is later found not to be domiciled in an eligible region, they risk forfeiture of the prize. In such cases, the prize may be awarded to an alternate eligible Participant. Winners may be required to provide proof of domicile to claim their prize.
Entry Procedures
1. Participants must:
  1. Purchase entries for the draw lottery from the Givtu website or app, or have received gifted entries;
  2. Fill in the online registration, including the selection of a charity or charitable cause you wish to support and your dream purchase should you win the Grand Prize.
2. Entry Details: Each entry into the Givtu game costs $1, plus applicable card charges. This fee grants the Participant two distinct 50c tickets: one Grand Prize ticket for the first draw, and one Minor Prize ticket for the second draw. We also have a trade promotion draw.
  - Grand Prize: Everyone has a chance for the 1st draw.
  - Minor Prizes: Everyone including the Grand Prize winner has a chance for the second draw.
  - Player Loyalty Draw: As a token of appreciation, all Participants are entered into a draw to receive Fortune Keys; our trade promotion. A reward designed to recognize the loyalty of all players. Note, Loyalty Draw winners must become a Multi player to make their Fortune Keys Immortal.
    
    A total of 80,249 entries will be allowed per game, ensuring that each Participant has a real chance at both the grand and minor prizes while keeping the total prize value within limits.
3. Responsibility: Every entry will participate in our unique draws, the minor game draws take place after the grand draw and the Loyalty Draw after that. However, you are responsible for making sure you're allowed to receive a prize if you win. So be sure to check all the rules and restrictions that might affect your eligibility before you claim any prize. The rules for eligibility are specified elsewhere in the terms and conditions.
4. Gift Entries: Purchasers may purchase entries to a draw as a gift for eligible individuals. An entry must be in the legal name of a natural person/s.
5. Customise Your Game: Select "You Pick " and "You Choose"
  Enhance your gaming experience by personalising your choices. While we provide a curated list of suggestions, we encourage you to explore and identify what truly resonates with you.

Prizes and Givtu Pledge

The lottery is purely a game of chance, and winners are selected randomly.
With every fully subscribed game (subject to Section 7.9 Launch Period), the distribution of the prizes and Givtu Pledges to charities is as follows:

	Stage 1	Stage 2	Final
Grand Prize Draw takes place from 18:00 hrs
Grand Prize value	($2500)	($5000)	($10000)
No. of Winners	1	1	1
Givtu Pledge for charity elect	($2500)	($5000)	($10000)
Minor Prize Draw takes place after the Grand Prize draw.
Minor Prizes
$25 In Cash	80	160	320
Play Again entries	1500	3000	6000

Loyalty Draw for free Fortune Keys takes place after the minor prize draw: Number of Fortune Keys winners - Make sure you opt in if you wish to participate in our trade promotion.	7500	15000	30000

Prizes are valued in Australian dollars.
Entries are valued at one dollar; Each draw is 50c. Loyalty Draw is free.
Grand Prize winners will have six months from the time of the draw to claim their prize, other winners twelve months. Givtu will only transfer the prizes to the person on our records holding the winning ticket. Ultimate prize entitlement (including a Gift Recipient) may be subject to the production and verification of valid identification.
If a purchaser purchases entries on behalf of a Gift Recipient which wins a prize in the draw lottery, the Purchaser assigns the right to any prize to the Gift Recipient. For the avoidance of doubt, the parties acknowledge that Givtu shall be liable for payment of any prizes to the Gift Recipient in the manner contemplated by the terms and conditions for the draw lottery and that any liability for payment of prizes is immediately extinguished when this obligation has been fulfilled by Givtu.
In the event that a winning player is revealed to be ineligible for the prize as outlined in these terms, their entry and win will be declared void, meaning their entry will be considered invalid. No refunds will be made. It is the responsibility of each player to ensure they meet the eligibility criteria set forth in these terms and conditions.
Givtu Pledge: For every Grand Prize awarded, Givtu pledges to donate an equivalent amount to an elected charitable cause of the winner's choice. This policy ensures that each victory in our lottery not only rewards the winner but also supports a cause they are passionate about. Givtu also pledges ongoing donations to charitable causes that support our fundraising activities.
Beta Launch Period and Phased Start ("The Start of Something Good")

During the launch period - before we achieve full subscription - Givtu will set and adjust the capacity of each game based on entry sales. The current status of the launch will be the subject of the highlighted announcement banner at the top of every page. The current game status will be the subject to the pop-up display on game entry. This ensures all Participants are aware of their entry into a game and the size of the game they are joining.

Note: Every Participant's "Multi" entry grants them a single entry into a game, irrespective of the game's current size or prize pool.

Game launch and Prize Structure: The launch starts with a game pool of 20,000 entries, which can increase up to 80,000 as more Participants join. The maximum size for each game will be clearly stated as a "20,000 entry game" and so on. It's important to note that the Participant's chance of winning remains constant, even as the prize pool increases with each size setting. The game designation represents the total available tickets and the potential maximum winnings for that game, promoting transparency.

Charitable Contribution: Regardless of the game's size, 43.5% of all entry sales will consistently be allocated to charitable causes, aligning with our commitment to social impact.
Claim Your "Play Again" prize

Activation Requirement:

When you win Play Again, they must be active to participate in an upcoming Draw. Unactivated "Play Again" entries will not be recognized in our system until your request via the Dashboard Spheres is made.

How to Activate:
1. Log In: Access your account.
2. Check Your Tickets: On the "Playing Now" page, press "Check Tickets" to see your prize(s), then press "Reveal" to see what you've won.
3. Navigate to Dashboard Spheres: Enter the "Prize Entries" sphere to ensure your entries are entered and ready for the next available Draw.
  The Play Again entries can be played at any time you wish.
Staying Updated

Participants should frequently check their dashboard for the latest updates and changes throughout the launch period. This section is vital for staying informed about the game dynamics and capacity adjustments.

The Draw Process

The draw will be conducted using a virtual shuffle method, ensuring that only valid entries and tickets sold are included in the draw. This process complies with ISO/IEC27001 for random sampling and randomization procedures.

Mechanism:

All eligible entries are systematically shuffled and reshuffled multiple times using a randomized algorithm designed to eliminate bias. This ensures that each entry has an equal probability of selection. The final draw outcome is determined from this thoroughly mixed pool, guaranteeing fairness and transparency in the selection process.

Verification:

The integrity of the draw is verified through an audit process aligned with ISO/IEC27005, ensuring compliance with industry best practices for randomization. This verification includes:
- Documenting the draw procedure, detailing the shuffle and selection methodology.
- Statistical testing, using methods such as the Chi-Square Test, Kolmogorov-Smirnov Test, and Monte Carlo Simulations, to confirm that the selection process adheres to expected randomness properties.
- Ensuring traceability and reproducibility, demonstrating that the draw process is fair, transparent, and independently verifiable.
The draw takes place on Wednesdays, and Fridays every week from 6:00 p.m. (AEST) at the Givtu office at Level 1, 145 William Street, Darlinghurst NSW 2010. The prizes will be drawn in descending order of value. When a winning ticket is drawn, the person named on the entry record will be declared the winner.
Winner Notification and Social Media
1. Grand Prize:
  
  The first valid ticket drawn for the first draw will be declared the Grand Prize winner. The Grand Prize winning entry is eligible in the minor prize draw as well. Givtu will attempt to contact the Grand Prize winners via telephone or email; notice to the winner will also appear on their dashboard. The winner has the right to select a charity for a matching benefit.
  
  Grand Prize Valuation
  
  The Grand Prize in the Givtu Charity Lottery game depends on the stage of the launch (See S7.9 earlier). Winners receive this amount by cash bank transfer, providing them with the flexibility to purchase or secure the prize of their dreams. The cash prize allows winners to freely choose how and where they spend their winnings, whether it's on items, experiences, or services that perfectly meet their preferences and needs. This approach ensures that every winner can fully enjoy the benefits of their prize, according to their personal desires and aspirations. Givtu may also announce or publish the initials and suburb or town of the Grand Prize winners in any media, including Givtu's website.
  
  Minor Prizes:
  
  All Participants play in the minor prize draw, the winning tickets are drawn in descending order of prize value. Givtu's decision as to the result of the draw is final and no correspondence will be entered into. All minor prize winners will receive a notification on their personal Givtu Dashboard.
  
  Loyalty Draw:
  
  To thank all raffle Participants for their philanthropy; each entry entitles a player to automatically be entered into the Player Loyalty draw, which takes place after the Prize Draws, for a chance to receive more Fortune Keys for free. Make sure you're eligible.
  
  Players' Project:
  
  Givtu is committed to creating meaningful interactions between our Participants and the communities we support. A future innovation currently termed the 'Players' Project' offers Participants a unique opportunity to directly influence the support provided to various charities. Each month, you will have the chance to vote for charities that align with specific themes or urgent needs. Your engagement is crucial, and to acknowledge your contribution, we may reward your participation with Fortune Keys. As we roll out this initiative, further details will be shared, ensuring you have all the information needed to actively participate in shaping the impact of our collective efforts. Stay tuned for updates and prepare to make a difference one vote at a time.
2. Social Media Engagement and Winner Participation
  
  At Givtu, we dive deep into the essence of community through our active social media engagement, appreciating every story, tip, and moment shared by our winners and Participants. Our multifaceted approach to social media is designed to foster a vibrant, supportive, and engaging online environment:
  1. Content Creation with Winners: Our collaboration with lottery winners extends beyond just celebrating victories; it's about crafting compelling narratives together. Whether sharing triumphant stories or integrating winners' original expressions, our aim is to weave a rich tapestry of authentic experiences that resonate across our community.
  2. Hashtag Engagement: By embracing the givtu hashtag, winners and Participants amplify their stories, connecting with a broader audience and weaving their personal victories into the collective fabric of our community. This simple act of sharing becomes a powerful connector, bridging individual experiences with our larger mission.
  3. Promotional and Inspirational Content Usage: The stories and content shared by our community don't just promote; they inspire. Each narrative highlighted on Givtu's channels serves as a beacon, encouraging others to engage, share, and become part of our story of positivity.
  4. Voluntary Participation and Informed Sharing: Engagement in our social media activities remains a choice deeply respected by Givtu. We prioritise transparency, ensuring every Participant understands and agrees to how their stories and achievements are celebrated within our community.
  5. Rewards for Engagement: To honour the contributions of our winners in enriching our social narrative, we may offer trade promotion Fortune Keys. These tokens not only acknowledge their participation but also enhance their future engagements with Givtu, enriching their gaming journey.
  6. Championing the Charitable Mission of Givtu: At the heart of Givtu lies a profound commitment to charity, a principle that infuses every game and victory with deeper meaning. Our Pledge transcends geographical boundaries, rallying our community around the universal cause of doing good. We encourage not just celebration of wins but also reflection on the broader impact of participation - how each action contributes to meaningful charitable causes. By fostering open dialogues about the transformative power of these efforts and transparently showcasing their outcomes, we build trust and inspire deeper engagement. Our collective endeavours in charitable initiatives create a ripple effect of awareness, participation, and positivity, uniting everyone under the shared goal of contributing to global betterment. Each story shared, each contribution made, strengthens our communal narrative, encouraging a continuous cycle of giving, support, and positive change.
  7. Gaming Insights and Improvement Tips: Recognizing the passion our community has for enhancing their charitable gaming experience, Givtu commits to providing valuable insights and tips. Through our social media channels, we'll share expert strategies, practical gameplay ideas, and intriguing gaming information. This initiative aims not only to improve individual gaming skills but also to foster a culture of learning and growth within our community, making each engagement with Givtu a step towards mastering the art of the game.
  By intertwining the joy of gaming with the ethos of charity, and enriching this blend with actionable insights for gameplay enhancement, Givtu crafts a unique social media narrative. It's one where participation echoes far beyond individual achievements, resonating through the collective impact of our charitable missions and the shared growth of our gaming skills. Together, we create a space that's not just about winning but about growing, giving, and inspiring a cycle of positive contributions to the world around us.
Delivery of Prizes

Grand Prize Redemption Process
1. Notification: Upon winning the Grand Prize, the winner will be promptly notified via their dashboard and by a phone call.
2. Prize Format: The Grand Prize is awarded as a cash prize, valued at $10,000.
3. Prize Delivery: The cash prize will be transferred electronically to the Australian bank account provided by the winner at the time of entry or upon winning confirmation.
4. Flexibility in Use: Winners have the freedom to use their cash prize across any sector they desire, without any restrictions on retailers or locations.
5. Assistance: Givtu will provide any necessary support to help the winner understand the process of claiming and using their cash prize effectively.
6. Non-Receipt Notification: Winners should inform Givtu promptly if they do not receive their prize for any unforeseen circumstances.
7. Troubleshooting Support: Givtu will offer assistance in resolving any issues related to the non-receipt of the prize.
8. Prize Allocation: Winners of cash prizes will have their winnings directly deposited into their Australian bank account registered with Givtu.
9. Seamless Reward Experience: The process aims to ensure a hassle-free and efficient distribution of winnings.
10. Notification of Deposit: Winners will be notified of the prize deposit through the claim process.
11. Play Again Re-entry Option: These winners have the option to use their Minor prize winnings to 'Play Again' in any subsequent draw or collect them for use together on a particular date.
12. Personalized Prize Selection: We encourage you to explore and enjoy the diverse range of experiences and items suggested by Givtu, tailoring your prize to your personal preferences and interests.
Unclaimed Prizes

Holding Period: Unclaimed Grand Prizes will be held for six months. All other prizes expire in twelve months. Subject to local regulation, on expiry of that period the value of the unclaimed prize will be transferred to the Givtu Legacy.
Account and Security

Givtu reserves the right to, at any time:
1. Request players to provide proof of identity;
2. Proof of valid entry; or
3. Exclude any player who has breached any of these terms and conditions or put at risk the fair and proper conduct of the draw lottery.
4. Refunds: Withdrawal requests are subject to review on a case by case basis. We will only make payments to your registered address or designated account, unless otherwise agreed by us. We will not be liable for any delayed or lost mail, unless caused by our act or omission, nor will we be liable if you do not receive your winnings because of any incorrect information provided by you to us.
Technical Issues

Givtu is not responsible for late, lost, or misdirected entries or for any technical malfunctions of any computer system software or internet difficulties, including any damage to a player's computer, resulting from participation in the draw lottery. Any cost associated with accessing or submitting an entry is the Participant's responsibility. In the event of unforeseen technical issues that impede the ability to conduct a scheduled draw, Givtu reserves the right to delay the draw until the issue is resolved. Participants will be notified of any rescheduling through their dashboard. For further information, go to our Online Terms section.
Liability and Limitations
1. Liability Limitation: Givtu's responsibility for any loss, damage, or injury arising from participation in the lottery or associated prizes is limited. This includes direct, indirect, incidental, consequential, or punitive damages. We only hold liability where it cannot be legally excluded.
2. Indemnification: Participants agree to indemnify and hold harmless Givtu from any claims, damages, losses, or expenses resulting from their participation in the lottery.
3. Funds Allocation Responsibility: While Givtu aims for transparency in fund allocation, there are instances where funds may not reach the designated entity, such as violation of agreements by the entity or impracticality of fund application. Givtu will make reasonable efforts to redirect these funds appropriately.
4. Dispute Resolution: If you encounter any issues or disputes related to your lottery entry purchase, please contact us directly for assistance. Our initial approach will involve an internal review process in accordance with our Complaint Handling Policy, aiming for prompt resolution. Contact details are provided below for your convenience. If the dispute cannot be resolved internally, we will escalate the matter to mediation or arbitration as appropriate steps. This step-by-step approach ensures a structured resolution process, aiming to address your concerns efficiently and fairly.
5. Compliance with Laws: Givtu commits to conducting all lottery-related activities in compliance with applicable laws and regulations.
6. Participant Acknowledgement: By participating, entrants acknowledge the risks associated with the lottery and agree that their participation is voluntary. They also acknowledge understanding of the terms and conditions, including this liability and limitations clause.
Our goal is to ensure a fair and enjoyable lottery experience, underpinned by a commitment to supporting charitable causes. We value your participation and understanding of these terms.
Force Majeure

In the event of circumstances beyond Givtu's control preventing or delaying the performance of an obligation, the obligation is suspended during, and no longer than, the period the force majeure continues and any reasonable subsequent period.
Modification and Cancellation

If for any reason this draw lottery is not capable of running as planned, including but not limited to tampering, unauthorised intervention, fraud, any technical difficulties or equipment malfunction or any causes beyond the control of Givtu, which corrupt or affect the administration, security, fairness or integrity or proper conduct of this draw lottery, Givtu reserves the right in its sole discretion to take any action that may be available, and to cancel, terminate, modify or suspend the draw lottery, subject to state regulation.
Charitable Contributions
1. Givtu has no affiliation with the charities and charitable causes listed on its lottery website or any arrangements to raise money for them. A charitable cause not listed may require verification of its eligibility to receive any funds from us. Givtu retains the right of final adjudication of where or to whom the funds are to go. When purchasing entries in the draw lottery each entrant selects a charity or, subject to their eligibility, an organisation they wish to support should they win an entitlement to direct our Givtu Pledge.
2. Discretionary Inclusion of Charitable Causes: While Givtu remains committed to supporting a diverse range of charitable causes through its lottery platform, we exercise discretion in the inclusion of beneficiary organisations. This ensures that our charitable efforts align with our mission and values, and contribute positively to community cohesion.
3. Exclusion of Potentially Divisive Beneficiaries: To maintain the inclusive and unifying spirit of our initiatives, Givtu reserves the right to exclude certain types of organisations as direct beneficiaries of the draw lottery Proceeds. Specifically, organisations which may lead to divisiveness or are misaligned with our core values, may not be eligible to be selected as beneficiaries by Participants in the main Givtu lottery. This policy is applied consistently and in a non-discriminatory manner, in accordance with legal and ethical standards.
4. Independent Draw Opportunities: Recognizing the valuable role that various organisations play in society, Givtu may offer these entities the opportunity to organise their own independent fundraising draws using the Givtu stand-alone platform. This approach allows organisations to engage in fundraising activities that are distinct from Givtu's primary lottery operations.
5. Operational Guidelines and Oversight for Independent Draws: All independent draws conducted on the Givtu platform will adhere to strict operational guidelines to ensure compliance with legal standards and Givtu's organisational policies. Givtu will oversee these activities to ensure they are conducted in a responsible and ethical manner, aligning with the overarching mission of Givtu and the expectations of our stakeholders.
6. Transparent Communication and Stakeholder Engagement: Givtu is committed to transparency and will clearly communicate these policies to all participants, beneficiary organisations, and the public. Regular feedback will be sought from stakeholders to continually assess and refine these policies, ensuring they remain effective and aligned with our community-focused objectives.
Intellectual Property
1. Trademarks and Usage in Media: The Givtu platform, including our website and promotional materials, may feature images, videos, and other forms of media that display product names, logos, and trademarks belonging to third parties. These third-party trademarks are the property of their respective owners. Givtu acknowledges these trademarks and makes no claim of ownership over them. Our use of these trademarks in images, videos, and other media is purely incidental and should not be interpreted as an endorsement or affiliation with their owners, unless specifically stated. Givtu's own product names, logos, and trademarks are distinct and are solely the property of Givtu. We hold all rights to our trademarks and assert our identity as an independent entity, separate from the owners of any third-party trademarks that may appear in conjunction with our platform.
2. Patent Pending Application: Givtu has developed proprietary software and a business system integral to its operations, for which a patent application is currently pending. This patent pending status signifies that Givtu has applied for protection of its intellectual property rights associated with its unique software and business system. While the patent application is under review, Givtu retains certain protections under patent law. This innovative system forms a significant part of Givtu's service offering and operational efficiency. Stakeholders and Participants of Givtu's platform are hereby notified that the copying, replication, or unauthorised use of any aspect of this system may constitute an infringement of Givtu's intellectual property rights, subject to the status and scope of the pending patent application.
Amendment to Terms

Should Givtu deem it necessary to make changes to these terms and conditions, we will do so subject to any required approvals. Once changes are confirmed, we will notify you by placing an announcement on the Givtu website and your personal dashboard. This ensures you are always informed of the most current terms governing your participation in our lottery.
Privacy and Data Protection

Please see our Privacy section on our website for further information.
Licences
1. Charitable Fundraising Authority
  
  Givtu is duly recognized under various state-level charitable fundraising authorities, notably authorised by the NSW Charitable Fundraising Act 1991. Givtu also qualifies for an exemption from requiring a permit under the Community Gaming Act 2018 (NSW) for lotteries with prize pools under $30,000. This legal framework allows Givtu to undertake public fundraising activities in New South Wales and other states recognizing such endeavours. The Charitable Fundraising Act 1991, Community Gaming Act 2018 (NSW) and Community Gaming Regulation 2020 impose rigorous standards for managing and administering charitable fundraising, ensuring accurate financial practices and preventing deceptive activities. These measures guarantee the ethical handling and application of donor contributions.
Use of Promotional Material under Fair Dealing Provisions

Compliance and Fair Dealing: Givtu adheres to the fair dealing provisions outlined in the Copyright Act, utilising copyrighted works within the bounds of research, study, criticism, review, parody, satire, and news reporting. We ensure that all such uses are sourced responsibly, primarily from the public domain or under fair dealing criteria that consider the nature of use, the type of copyrighted work involved, the amount used, and its effect on the original work's market value.

Third-Party Material and Disclaimers: Givtu's use of third-party material strictly conforms to fair dealing principles, without implying endorsement from copyright holders or trademark owners. It's crucial for participants to understand the following:
1. No Endorsement Implied: Incorporating third-party material does not constitute an endorsement by the copyright holders.
2. Limitation of Liability: While Givtu strives to respect copyright norms, we cannot guarantee complete exemption from copyright infringement in every instance. Our platform encourages responsible use of copyrighted material within the outlined fair dealing provisions.
3. Participant Responsibility: Users of our platform bear the responsibility for their compliance with copyright laws, ensuring that their engagement with third-party materials aligns with fair dealing practices.
4. Content Removal: If any material on our platform is believed to infringe on copyright, stakeholders can request its removal by contacting us at hello@givtu.com. We commit to reviewing such requests diligently to maintain compliance and respect for copyright laws.
5. Policy Updates: Our fair dealing policy may be subject to changes to better align with evolving copyright legislation and platform practices. Continued use of our platform signifies acceptance of these terms and any amendments made to enhance clarity and compliance.
Disputes and survival

The laws of New South Wales apply to the draw lottery and these terms and conditions. Participants irrevocably submit to the non-exclusive jurisdiction of the New South Wales courts in connection with the draw lottery.
Definitions

"Close" means the close of a lottery draw at 6:00 p.m. on the scheduled day, or earlier, subject to availability.

"Draw" means the draw or draws of a lottery event(s).

"Fortune Key" means a trade promotion offer Participants may receive from time to time, contingent on their support of the Givtu charity.

"Friend" means players who may not wish to participate in the draw but wish to maintain their status and Fortune Key holdings, if applicable.

"Gift Recipient" means a person who is named as the Participant in a draw lottery where another person has purchased the entry for them as their agent.

"Givtu Charity Lottery" means the online draw lottery game played on the givtu.com website.

"Grand Prize" or "Grand Draw" means the first prize in the Givtu draw.

"Gross Proceeds" or "Proceeds" means the total value of entries sold in a draw lottery event.
"Immortal" means the Fortune Keys a Participant owns that will stay viable until the jackpot is drawn and also provided that a minimum Multi status is maintained.

"Launch Period" means the period from the commencement of the service until the full subscription model is achieved, as defined earlier and including the phase 'Beta Testing - The Start of Something Good.'"

"Minor Prize" or "Minor Draw" means a subsequent draw from the same pool of entries as in the Grand Draw

"Participant" and "Player" are used synonymously and means the person whose name is either completed on the entry or the person identified as a Gift Recipient or the Player in the draw lottery.

"Play Again", "Prize Entries" and "Free Entries" or words similar in context means a Minor prize providing the right to a Participant to receive an entry in a future draw that may, in time, be withdrawn as cash from the Participant's account if the balance of unplayed games is over $25 in value.

"Loyalty Draw" and "Player Loyalty Draw" means a free trade promotion reward given to a number of Participants by draw.

"Pledge" means the entitlement a winner of the Grand Prize has to request Givtu to donate a sum to an eligible charity.

"Minor Prizes" means all prizes players can win that are not the Grand Prize..

SECTION 3. Givtu Online Terms

Introduction

These online terms and conditions govern the use of our Website ('Website'), including the Multi Facility as outlined in this document. For a comprehensive understanding, they should be read in conjunction with Givtu's General Terms and Conditions.
Our Website
1. The access and operation of the Website rely on the internet and other technologies outside of our control. We do not guarantee continuous accessibility, uninterrupted operation or any particular standard of performance of the Website.
2. By accessing and using the Website you agree to its terms, conditions, notices and disclaimers. Additional terms, conditions, notices and disclaimers may apply to any person registering with us for the provision of services or entering into any transactions via links from the Website.
3. We may from time-to-time close or limit access to the Website for various reasons including, for example, scheduled downtime.
4. We take care in compiling and updating the content on our website. However, we do not guarantee the accuracy of this content and it should be used at your own risk. We are not responsible for the content of external sites linked to and from our website, nor do we endorse or support any goods, services, or content found on those sites.
5. We do not guarantee that files available for downloading from the Website will be free of viruses, or other codes that may corrupt or infect your computer. You are solely responsible for implementing virus checking and other procedures to prevent any such corruption or infection.
6. We may at any time and without notice amend the help pages and other procedures and explanatory information displayed on or accessible from our Website. We will provide you with notification on the Website where we reasonably believe that any variation to these terms of use will cause material detriment to you.
Online conduct
1. If applicable, you must ensure that any content you upload onto the site (including photographs) is not misleading, obscene, untrue, offensive, defamatory, toxic or racist and does not breach any law or regulation or any intellectual property rights of a third party or any right or duty owed to a third party. If any of the content you upload is copyright protected, you must obtain the copyright owner's permission in order to use it.
2. You must not use the site to promote your business or product, or for any purpose other than supporting participating charities, without our written permission.
3. Givtu reserves the right to amend or remove any content from any page without notice at its sole discretion.
Payment

Our local payment gateway services are provided directly by IPSI Pty Ltd ('IPSI') supported by the globally integrated Till Payments Solutions Pty Ltd. Givtu does not store your card details; instead, we retain only the special purpose tokenised authority issued by our gateway provider.

Single game: Other than for single game Loyalty Keys awarded, Participants who enter our game with a single transaction may purchase multiple entries, thereby increasing their chances of winning. However, such entries, regardless of the number of entries, will not qualify for trade promotion keys.

Multi games: Our Multi offering controls excessive gaming, eases regular giving while focusing on the nobility of giving. To maintain eligibility for the Fortune Lottery, Participants are encouraged to stay in touch and actively engage with Givtu's charitable initiatives, aligning with our mission of fostering a philanthropy-invested community.
1. If approved for use in the jurisdiction in which you reside, you may set up our Multi facility at the time that you offer to purchase an entry in a Givtu Charity Lottery game, provided that you keep your payment card details up to date.
2. How to set up a Multi is explained on the Website.
3. If you activate your Multi, your selection of entries that you have nominated to purchase using Multi will continue until further notice, or until you modify or stop your renewal of the Multi Facility using the Website.
4. Multi can be cancelled or deactivated at any time the Participant wishes.
5. Customisable Limits: Participants can set their own contribution limits within the Multi system, ensuring that their support aligns with their personal financial comfort levels. Givtu provides for a maximum of $250 per game unless we run an extraordinary call-out for a special purpose fundraising event such as an emergency appeal.
6. Participants who purchase single entries and have previously participated in Multi games will receive Fortune Keys for those single entries, provided they continue to meet the participation requirements outlined in the terms and conditions.
7. Single entries purchased before signing up for multi-games do not earn active Fortune Keys. Participants may receive bonus Fortune Keys that will remain active if they are upgraded to Multi status. This ensures that all Participants have a chance to benefit from the additional rewards, but only those who commit to loyalty can maintain their Fortune Keys.
8. Notifications and sequences
9. Your Responsibilities:
10. For the avoidance of doubt, Clause 5 (below) of these Terms of Use applies to all entries purchased or sought to be purchased using Multi.
11. Responsible Games: With fair reason, we reserve the right to deny you the opportunity to use Multi and we may withdraw Multi from you at any time.
Cancellations and Refunds Policy for Givtu Online Draw Lottery
1. Cancellations and Refunds
  Non-Cancellable Entries: In the sole discretion of Givtu, entries into the Givtu Charity Lottery game, including entries acquired through the Multi purchase option, cannot be cancelled or refunded.
2. Multi Purchase Cancellation
  Cancellation of Multi Purchase: If you wish to cancel your Multi purchase facility for future draws, please refer to the Section 4, below outlining the specific cancellation procedures.
Liability
1. Nothing in these terms of use affects your rights under the Australian Consumer Law.
2. Except to the extent that guarantees under the Australian Consumer Law cannot be excluded, we will not be liable to you for any Loss, Claim or Liability arising from or deemed or alleged to have arisen from or caused by the Website or their content, including without limitation your or any other person's use or misuse of any content on our Website, your use or your inability to use our Website, delays in operation or transmission, communication line failures, or any errors or omissions in content save to the extent that such Loss, Claim or Liability arises directly from our negligence or willful misconduct or that of any of our officers, employees or agents.
3. To the extent permitted by law, you agree to indemnify us, our officers, employees and agents from and against any Claims, Loss and Liabilities:
  - arising directly or indirectly out of your use of the Website and any content on the Website; or
  - from any violation by you of these terms of use (including negligent or wrongful conduct by you or any other person accessing the Website), except for any Loss, Claim or Liability which results directly from our negligence or wilful misconduct or that of our officers, employees or agents.
4. Failure of Givtu to enforce any of its rights at any stage does not constitute a waiver of those rights.
Security and Data Protection
1. Givtu's Commitment to Security: We recognize the importance of security for our participants and strive to continuously protect your data and ensure the integrity of our gaming platform. Despite our efforts to provide secure and uninterrupted service, please understand that the internet and other technologies are not infallible or free from potential disruptions due to external attacks or events beyond our control.
2. Proactive Security Measures: Givtu employs sophisticated security measures, including but not limited to, firewalls, encryption protocols, and intrusion detection systems, designed to protect against unauthorised access and potential threats. Our infrastructure is hosted on Amazon Web Services (AWS), leveraging advanced technologies such as AWS Shield for DDoS protection, which automatically safeguards our platform against common attack patterns.
3. Data Protection: We are committed to protecting the privacy and accuracy of your confidential information. Any personal data collected is treated with the utmost care, in compliance with our Privacy Policy and applicable laws. We implement a variety of administrative, managerial, and technical security measures to secure your personal information.
4. Potential Service Interruptions: In the unlikely event of a DDoS attack or other malicious activities, it is possible that Givtu may not be able to operate for a brief period. We have an incident response plan in place, which includes immediate mitigation actions and communication protocols to inform you of the status. Our team is equipped to restore service as quickly and securely as possible.
5. Participants' Responsibilities: While we make every effort to secure our systems, we also urge our Participants to adopt good security practices, such as keeping software up to date, using strong and unique passwords for their accounts, and being vigilant against phishing attempts and suspicious activities.
6. Continuous Monitoring and Improvement: Our security team continuously monitors our systems for signs of unusual activity and implements enhancements to our security measures based on the latest technological advancements and threats landscape analysis.
7. By agreeing to these terms, you acknowledge that while Givtu takes serious and thoughtful measures to protect your data and the integrity of our gaming operations, absolute security cannot be guaranteed. We appreciate your understanding and cooperation in keeping our community safe and secure.
Data and privacy
1. We may collect "clickstream" information (such as areas of our Website you have accessed and the time and date of access) and information (such as whether a marketing campaign has been effective) from your use of the Website.
2. We may also store "cookie" information, such as Participant preferences relating to the use of the Website. A cookie is a small data file that may be placed on the computer of a web user (usually in the browser software folder). The information collected is used to customise and improve the Website. If you do not want us to store cookie information on your computer, you can set your browser to disable this feature. This may mean you will not be able to take full advantage of Givtu services offered on the Website.
3. Your personal information will be dealt with in accordance with Givtu's Privacy Policy.
4. You will usually be entitled to gain access to information which we hold about you, except in certain circumstances specified by legislation. We may charge a fee for our reasonable costs in providing you with access to your personal information.
Intellectual property
1. Intellectual property does or may subsist in or relate to the content in the Website, including, but not limited to, copyright, patents and trademarks, whether protectable by statute, at common law or in equity, and whether registered, registrable, or not. Subject to Cl 22 of the Terms and Conditions above, we own or are licensed to use that intellectual property in all of the content in the Website and by accessing and using the Website, you acknowledge such ownership and/or licence.
2. No data, file, graphics, images, results or other content in the Website, including content downloaded from the Website and material you may receive in connection with the Website, may be reproduced or distributed without our prior written consent and you agree that you will not in any manner reproduce, modify, adapt, develop, distribute, interfere with, create derivative works from or decompile any such content.
Definitions

In these terms of use:

"Australian Consumer Law" means Schedule 2 of the Competition and Consumer Act 2010 (Cth).

"Multi" means the Givtu offering that provides Participant the chance to set and limit their weekly game play and receive a token of appreciation for their ongoing philanthropic support for our community

"Multi Facility" means the automatic purchasing of a specific entry in a series of Givtu lotteries according to the settings you request at the time you set it up.

"Claim" means any claim, action, proceeding, litigation, obligation, investigation or demand made against the person concerned however it arises and whether it is present or future, fixed or unascertained, actual or contingent of whatever description.

"Liability" means any debt or other monetary liability or obligation however it arises and whether it is present or future, fixed or unascertained, actual or contingent of whatever description.

"Loss" includes any direct, indirect or consequential loss, loss of chance, damage, Liability, cost or expense however it arises and whether it is present or future, fixed or unascertained, actual or contingent of whatever description.

References to "Givtu", "us", "our" and "we" are references to Givtu Limited.

"Social Media Platform" means Facebook, Instagram, TikTok, and similar

"Charitable Purposes" includes, but not exclusively, any of the following:
1. (Promoting improved health) Promoting improved health in the community by encouraging more people to participate in sport and be more active more often, which includes:
  1. 'Come and try' days, expanding programs to reach new Participants, funding of new teams or coaches, running new exercise initiatives, upgrading facilities, or providing scholarships to enable and encourage sports participation. The aim is to increase physical activity in the community in order to improve health outcomes; and
  2. Initiatives aimed at targeting individuals who are less likely to be involved in the Not-for-profit's existing sporting programs, such as individuals with disabilities, in regional or rural areas, from culturally diverse backgrounds, in older age groups, from low-income households or women and girls.
2. (Promotion of inclusion and participation by disadvantaged groups) Sports projects to promote inclusion and participation by disadvantaged or marginalised Participants of the community, which includes:
  1. Open days, 'come and try' days or events designed to attract new Participants from disadvantaged or marginalised communities, such as refugees, Indigenous persons, persons with disabilities, people suffering from mental illness;
  2. Initiatives aiming to increase and promote tolerance and respect in the community by attracting Participants from a diverse range of cultural, ethnic or social backgrounds;
  3. Sports scholarships, charge-free or subsidised access to sport for those from low socio-economic backgrounds to participate in sport;
  4. Funding of sports equipment and uniforms to be used by disadvantaged groups or Participants that could otherwise not afford to participate in sport; and
  5. Training people in coaching, umpiring or refereeing in order to offer sports in a culturally appropriate way to disadvantaged or marginalised groups.
3. (Upgrade of community sports facilities) Construction, upgrade or maintenance of sporting grounds and sporting facilities for the benefit of local community. In order to be charitable, the sports facilities cannot be limited to only members of a particular Not-for-profit (i.e. a club). These types of projects include:
  1. Improve access to sporting facilities by all members of the community, such as upgrades to bathroom facilities or improved disability access;
  2. Improving grounds and facilities to enable more teams to train or play more often, such as increased regularity of use through synthetic turf, addition/upgrade of floodlights or improved drainage.
4. (Promoting mental health) Projects aimed at improving or addressing mental health problems in the community through sport.
5. (Schools or university sports) Projects or scholarships aimed to fund, improve or expand sports programs connected to a school or university, to enable students to participate in sport as part of a well-rounded education. This could include the funding of before and after school sports programs open to students at the local schools or universities.
6. (Sports history and culture) Projects to record sports history and memorabilia including funding of projects to bring together items of educational or cultural value and which would be of public interest, or, in circumstances where any of the above are unable to be effectuated, then another charitable purpose similar to any of the above.

SECTION 4. Multiple-Plays

By choosing to subscribe to our Multi Facility, a feature provided to you by Givtu Ltd ("Givtu"), you ("the Participant") hereby agree to the following terms and conditions:

Authorisation: The Participant authorises Givtu to automatically charge the Participant's designated payment method as described in Section 3. (4.i) above for the agreed amount at the agreed frequency. This authorisation will remain in effect until the Participant cancels it in accordance with Givtu's cancellation policy (see below).
Notification: Beyond the initial setup, Givtu will not provide notice for recurring Multi transactions.
Payment Method: The Participant is responsible for providing a valid payment method. If the provided payment method expires or becomes invalid, the Participant agrees to update their payment information promptly. Givtu is not liable for any fees or charges the Participant may incur due to overdrawn or delinquent accounts.
Cancellation: The Participant can cancel Multi at any time through the Givtu website or by contacting Givtu's customer service. With 24 hour notice, a cancellation request will be effective for the next billing cycle, and the Participant will continue to play the games already allocated until the end of that cycle. No confirmation notice will be emailed to you of your cancellation. The number of remaining Fortune Keys held will expire at the end of the cycle..
Maximum Spend Limits: When purchasing and signing up players commit to a limit of $250 per game.
Disputes: Any disputes regarding a Multi transaction must be reported to Givtu within 30 days of the transaction. Givtu will investigate any disputes promptly and in good faith.

By setting up Multi, the Participant confirms they have read, understood, and accepted these Multi Terms and Conditions.

Compliance

Ensuring the legitimacy of online payments can be a complex task as it involves multiple factors, both from the payer's and the payee's perspectives. Here are a few ways we, and our gateway payment provider, enhance the security of online payments:

Use Secure Payment Gateways: We rely on trusted payment gateway IPSI, which have robust security measures in place to protect you against fraudulent transactions. They use encryption and tokenisation to ensure card information is securely transmitted and stored.
SSL Certificates: We ensure that the website you're using to make a payment has an SSL certificate, indicated by the 'https' and a padlock icon in the URL. This encrypts data sent between the website and the Participant.
Card Verification Value (CVV) Verification: Requiring the CVV code from the back of a payment card helps to verify that the actual card is in the Participant's possession during the transaction.
Fraud Detection Tools: Our payment processor offers fraud detection tools that can identify suspicious activity, such as multiple transactions in a short time, or transactions from locations that are unusual for the cardholder.
PCI-DSS Compliance: Payment Card Industry Data Security Standard (PCI-DSS) is a set of security standards designed to ensure that all companies that accept, process, store, or transmit payment card information maintain a secure environment. Our adherence to this convention ensures compliance with these standards significantly reduces the risk of payment fraud.

CANCELLATION POLICY AND PROCEDURE

Policy Statement
At Givtu, we are committed to providing flexibility and understanding to our Participant players. This policy outlines the procedure for Participants wishing to cancel their Multi.
Definitions
"Multi" means the agreement where a Participant has given Givtu permission to automatically charge their payment card on a recurring basis.
Cancellation Procedure
1. Initiation of Cancellation Request
  Participants wishing to cancel their Multi may either:
  1. Login and set the Auto Renew toggle to "off" - a feature provided on our website location(goto: Playing Now/Games & find your unplayed games), or
  2. Contact our Service team via:
    - Email: hello@givtu.com
    - Mail: P.O. Box 2 Potts Point 1335
    - Provide necessary identification and Multi details for verification purposes.
2. Cancellation Notice Period
  Participants should allow at least 10 days before the next recurring payment to ensure the next payment is not processed. If a request is made within this period, the cancellation will take effect for the subsequent payment.
3. Confirmation
  Upon receipt and processing of the cancellation request, Givtu will send a confirmation notice to the Participant via email.
Responsibilities
1. Participant's Responsibility
  1. To provide accurate and up-to-date information during the cancellation request.
  2. To ensure that the request is made within the specified notice period.
2. Givtu's Responsibility
  1. To process cancellation requests in a timely manner.
  2. To provide a confirmation of the cancellation to the Participant.
  3. To ensure no further payments are debited after the cancellation takes effect.
Exceptions
Any exceptions to this policy must be approved by Givtu.
Queries and Disputes
Any queries or disputes related to this policy or the Multi agreement should be addressed to our Service team at hello@givtu.com.

SECTION 5. Privacy Policy

Givtu Limited and its related bodies (we, our, us) recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information. This document is our privacy policy and it tells you how we collect and manage your personal information.

We respect your rights to privacy under the Privacy Act 1988 (Cth) (Act) and we comply with all of the Act's requirements in respect of the collection, management and disclosure of your personal information.

What is your personal information?

When used in this privacy policy, the term "personal information" has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

What personal information do we collect and hold?

We may collect the following types of personal information:

name;
email address;
telephone number;
age or birth date;
details of the causes and dreams you have selected through us or which you have enquired about, together with any additional information necessary to respond to your enquiries;
any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise; and
information you provide to us through our service centre, customer surveys or meetings with our representatives from time to time.

We may also collect some information that is not personal information because it does not identify you or anyone else.

We are required to collect your name, address, date of birth and other verification information under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).

How do we collect your personal information?

We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in ways including:

through your access and use of our website;
during conversations between you and our representatives; or
when you complete an application.

We may also collect personal information from third parties including:

credit reporting agencies;
law enforcement agencies; and
other government entities.

In some cases we may also collect your personal information through the use of cookies. When you access our website, we may send a "cookie" (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer and greet you each time you visit our website without bothering you with a request to register. It also enables us to keep track of products or services you view so that, if you consent, we can send you news about those products or services. We also use cookies to measure traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns in the aggregate. We use this to research our Participants' habits so that we can improve our online products and services. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.

What happens if we can't collect your personal information?

If you do not provide us with the personal information described above, some or all of the following may happen:

we may not be able to provide the requested products or services to you, either to the same standard or at all;
we may not be able to provide you with information about products and services that you may want; or
we may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful.

For what purposes do we collect, hold, use and disclose your personal information?

We collect personal information about you so that we can perform our business activities and functions and to provide the best possible quality of customer service.

We collect, hold, use and disclose your personal information for the following purposes:

to provide products and services to you and to send communications requested by you;
to answer enquiries and provide information or advice about existing and new products or services;
to provide you with access to protected areas of our website;
to assess the performance and to improve the operation of the website;
to conduct business processing functions including providing personal information to our service providers;
for the administrative, marketing (including direct marketing), planning, product or service development, quality control and research purposes of Givtu Limited;
to provide your updated personal information to our service providers;
to update our records and keep your contact details up to date;
to process and respond to any complaint made by you; and
to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in cooperation with any governmental authority of any country.

Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

To whom may we disclose your information?

We may disclose your personal information to:

our employees or service providers for the purposes of operation of our website or our charity, fulfilling requests by you, and to otherwise provide products and services to you; and
any organisation for any authorised purpose with your express consent.

We may combine or share any information that we collect from you with information collected by any of our related bodies.

Direct marketing materials

We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, but most likely just by email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

Unsubscribe

At any time you may opt-out of receiving marketing communications from us by using opt-out facilities provided in the marketing communications we send and we will then ensure that your name is removed from our emailing list.

We do not provide your personal information to other organisations for the purposes of direct marketing.

How can you access and correct your personal information?

You can directly access and update your personal information at any time through your dashboard "EDIT PROFILE". This allows you to amend your details and preferences easily without delay.

Should you need assistance or wish to access information not available on your dashboard, please contact us using the details below. We will provide you with the information you request wherever possible, at no cost. However, in certain circumstances where providing access may infringe on the privacy of others or breach confidentiality, access may be restricted. If we must deny your request, we will provide reasons for the refusal.

If you believe any information we hold about you is incorrect, incomplete, or inaccurate, you can make corrections directly via the "EDIT PROFILE" link. If an issue arises that cannot be corrected, please contact us. We will review your concerns, and if we find that the information needs amending, we will make the necessary changes. If there is a disagreement about the need for amendments, we will note your concerns in your records.

What is the process for complaining about a breach of privacy?

If you believe that your privacy has been breached, please contact our Privacy Officer using the contact information below and provide details of the incident so that we can investigate it.

We request that complaints about breaches of privacy be made by email, so we can be sure about the details of the complaint. Our Privacy Officer deals with privacy complaints and any complaints should be directed to our Privacy Officer using the contact details below. We will attempt to confirm as appropriate and necessary with you your understanding of the conduct relevant to the complaint and what you expect as an outcome. We will inform you whether we will conduct an investigation, the name, title, and contact details of the investigating officer and the estimated completion date for the investigation process.

After we have completed our enquiries, we will contact you, usually by email, to advise the outcome and invite a response to our conclusions about the complaint. If we receive a response from you, we will assess it and advise if we have changed our view.

Do we disclose your personal information to anyone outside Australia?

We may disclose personal information to our related bodies and third party suppliers and service providers located overseas for some of the purposes listed above.

We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

Security

We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed.

As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.

Links

Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.

Contacting us

If you have any questions about this privacy policy, any concerns or a complaint regarding the treatment of your privacy or a possible breach of your privacy, please use the contact link on our website or contact our Privacy Officer using the details set out below.

We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.

Please contact our Privacy Officer at:

Privacy Officer
Givtu Limited
Post: P.O Box 2, Potts Point 1335
Email: hello@givtu.com

Changes to our privacy policy

We may change this privacy policy from time to time. Any updated versions of this privacy policy will be posted on our website. Please review it regularly.

SECTION 6. Responsible Gaming

A Game of Chance for a Greater Good

Most people enjoy games of chance for fun and entertainment. However, we recognize that, for some, gaming can lead to financial and personal distress. At Givtu, while we acknowledge the potential social drawbacks of gaming, we are firmly convinced in the positive impact of reinvesting funds into the community significantly outweighing these concerns.

To promote responsible gaming, Givtu offers an online platform for lottery players to purchase and manage their games responsibly. We actively discourage excessive play and spending beyond one's financial means. Additionally, we enforce a strict maximum weekly spending limit for all players to prevent excessive gambling.

Seeking Assistance

If you or someone you know is struggling with gaming, immediate help is available. We urge you to contact online help at 1800 858 858 for support and guidance or visit Gamble Aware: www.gambleaware.nsw.gov.au.

Customer Support and Account Management

Our customer support team is here to assist you with any concerns or requests regarding your account. You can reach us at hello@givtu.com. We offer various options to help manage your gaming.

Customer Identification: As part of our commitment to responsible gaming, we have a Customer Verification Process in place. This process is crucial not only for identity validation but also for the security of your winnings. Prize claims may be held until the completion of the Customer Verification Process.

SECTION 7. Conflict of Interest Policy

Purpose
The primary goal of this policy is to guide board members of Givtu in recognizing, disclosing, and appropriately handling conflicts of interest. This is crucial for maintaining the organisation's integrity and ensuring efficient risk management.
Objective
The objective is to make certain that all board members are fully aware of, and actively comply with, their obligation to disclose any conflicts of interest and manage them in accordance with the policy.
Scope
This policy is specifically applicable to the Board of Directors of Givtu.
Definition of Conflict of interest
- A conflict of interest occurs when an individual's personal interests, including those of family, friends, or affiliations with other organisations, interfere with their responsibilities towards Givtu.
- Conflicts of interest can be actual, potential, or perceived and may involve financial or non-financial interests.
Policy Overview
Board members are expected to avoid conflicts of interest where feasible. In cases where conflicts arise, they must identify, disclose, and manage these conflicts effectively in alignment with this policy.
Board responsibilities
- Establish and uphold a system for identifying and managing conflicts of interest.
- Review and assess the effectiveness of this policy annually.
- Ensure that all board members are forthcoming in disclosing any material conflicts of interest.
Identification and Disclosure
- All conflicts must be documented in Givtu's register of interests.
- Any conflicts must be promptly brought to the attention of the board.
- The company secretary is responsible for maintaining the register of interests.
Confidentiality
- Details of disclosed conflicts are to be kept confidential, accessible only to board members and specifically designated personnel.
Management of Conflicts
- Upon disclosure, the board evaluates the conflict and determines the appropriate level of involvement for the conflicted member. This may include voting rights, participation in debates, and presence during discussions.
- In cases of significant conflict, the board may consider whether it is appropriate for the member to resign.
Criteria for Decision making
- The necessity for avoidance of the conflict or its thorough documentation.
- The potential impact on impartial and unbiased decision-making.
- Exploration of alternative options.
- Consideration of the organisation's objectives and available resources.
- Evaluation of the risk posed to the organisation's reputation or public confidence.
- Decisions related to conflicts of interest require a majority vote, excluding any conflicted members.
Compliance and Consequences
- Non-compliance with this policy can lead to an investigation and may result in the member's review.
- Any suspicions regarding undisclosed conflicts of interest should be reported to the board or the individual maintaining the register of interests.

Contact Information

For any inquiries or further clarification, board members and stakeholders can contact hello@givtu.com.

SECTION 8. Complaint Handling Policy

Introduction

Emphasise the Importance of Customer Feedback

Recognize that customer complaints are vital feedback mechanisms
Stress the value of complaints in improving services and products.
Commit to treating complaints as opportunities for improvement.

Outline the Scope of the Policy

Define what is considered a complaint (e.g., dissatisfaction with a product, service, or experience).
Explain the process for submitting and handling complaints.
Clarify who is responsible for managing complaints within the organisation.

Guiding Principles

Facilitate Complaints

Ensure accessibility: Provide multiple channels for complaints (e.g., email, phone, online form).
Allow anonymous complaints: Enable customers to submit complaints anonymously if they prefer.
No charge: Affirm that lodging a complaint is free.

Respond to Complaints

Early resolution: Strive to resolve complaints at the first point of contact.
Responsiveness: Commit to timely acknowledgment and handling of complaints.
Objectiveness and fairness: Treat all complaints impartially and based on merit.
Confidentiality: Protect the privacy of complainants and sensitive information.

Manage Parties to the Complaint

Handling multiple agencies: Outline procedures for complaints involving more than one agency or department.
Empowerment of staff: Provide training and support to staff for effective complaint resolution.
Alternative resolution avenues: Offer mediation or escalation paths for complex complaints.

Complaint Handling Process

Step 1: Acknowledge the Complaint

Acknowledge receipt within a set timeframe (e.g., within 48 hours).
Provide the complainant with a reference and contact details for follow-up.

Step 2: Understand the Complaint

Investigate the underlying issues of the complaint.
Engage in active listening and ask clarifying questions.
Identify if immediate resolution is possible or if further investigation is needed.

Step 3: Provide a Resolution

Offer solutions that address the complainant's concerns.
Verify with the complainant that the solution is satisfactory.
Follow up after resolution to ensure ongoing satisfaction.

Step 4: Log the Complaint

Document the complaint for internal tracking and analysis.
Identify patterns or trends that might indicate systemic issues.

Accountability and Learning

Regular Analysis and Evaluation

Review complaint data periodically to identify common issues or trends.
Use insights from complaints to inform strategic improvements.

Continuous Monitoring and Improvement

Assess the effectiveness of the complaint management system regularly.
Implement changes based on feedback and internal reviews.

Special Considerations

Recognize Different Customer Types

Adapt responses to suit the needs of different customer personas.
Employ empathy and tailored communication strategies.

Transparent Communication

Use clear, straightforward language in all communications.
Be upfront about the complaint handling process and expected timelines.

Manage Expectations

Clearly communicate investigation timelines and potential outcomes.
Reassure customers about the impartiality and fairness of the process.

Share Findings

Provide detailed explanations of findings and resolutions.
Use jargon-free language to ensure clarity and understanding.

Learn from Complaints

Use complaints as a tool for continuous improvement.
Implement changes in processes or services based on feedback.

Document Review and Update

This document was last reviewed and updated on 22 January 2025.

SECTION 9. AntiMoney Laundering Policy.

Introduction

This AntiMoney Laundering (AML) Policy is designed to prevent money laundering through the online lottery operations conducted by our charity. Subject to our Privacy Policy herein, this policy outlines in detail the measures and controls to detect, prevent, and report any suspicious activities that could be related to money laundering. In some circumstances, we are required to collect your name, address, date of birth and other verification information under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).
Policy Statement

We are committed to complying with all applicable laws and regulations regarding anti-money laundering practices. This policy serves to ensure that our lottery operations are not used as a tool for money laundering or any other illegal activities.
Participant Registration
1. All Participants must register with our platform before participating in the lottery.
2. During registration, Participants are required to provide valid identification details, which are verified to ensure authenticity.
3. Only registered and verified Participants are allowed to participate in the lottery activities.
Payment Restrictions
1. We only accept online payments. No Cash payments.
2. We limit the maximum weekly deposit amount to $500 per Participant to prevent high volume transactions that could be related to money laundering.
3. All transactions are processed through secured payment gateways to ensure the integrity and safety of the financial data.
Monitoring and Reporting
1. Continuous monitoring of all transactions is conducted to identify any irregular activity or patterns indicative of money laundering.
2. We utilise advanced AI methods provided by the payment gateway and, when appropriate, larger independent database management systems such as Databricks to enhance our monitoring capabilities.
3. Any transaction or pattern that appears suspicious will be investigated promptly. Necessary details will be documented and reported to the competent authorities as per the legal requirements.
4. Staff are trained to recognize signs of money laundering and are instructed to report suspicions to the designated compliance officer.
Compliance Officer
1. A designated compliance officer is responsible for the implementation and oversight of this AML policy.
2. The compliance officer ensures that all staff are aware of their responsibilities under this policy and that adequate training on anti-money laundering procedures is provided.
Training and Awareness
1. Regular training sessions are held to ensure that all employees are aware of the latest developments in anti-money laundering regulations.
2. Training includes methods to detect, handle, and report transactions that might be deemed suspicious.
Review and Update of Policy
1. This policy will be reviewed annually to ensure it remains compliant with current laws and effective in mitigating associated risks.
2. Any updates or changes to the policy will be communicated promptly to all staff and stakeholders.
Acknowledgment and Acceptance of Terms

By participating in our lottery, Participants acknowledge and agree to comply with this AntiMoney Laundering Policy as a condition of their participation.

Givtu

SECTION 1. Givtu Charity Lottery Game Rules

SECTION 2. General Terms & Conditions

SECTION 3. Givtu Online Terms

SECTION 4. Multiple-Plays

SECTION 5. Privacy Policy

SECTION 6. Responsible Gaming

SECTION 7. Conflict of Interest Policy

SECTION 8. Complaint Handling Policy

SECTION 9. AntiMoney Laundering Policy.

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